Refund policy

WE> RETURNS & STORE CREDIT POLICY

We hope you love your WE> purchase! Because we are a small business, we do not issue refunds to the original form of payment. Eligible returns are accepted for store credit only.

RETURN ELIGIBILITY

Return requests must be submitted within 14 days of the order’s delivery date.

To qualify for a return, merchandise must be:

• Unworn and unused
• Unwashed
• Free from stains, odors, makeup, deodorant, pet hair, or other signs of wear
• Undamaged
• Returned with all original tags and packaging

Items that do not meet these requirements will not be accepted and will not qualify for store credit.

HOW TO REQUEST A RETURN

All returns must be requested and approved before being mailed back.

To begin a return, select “Request a Return” on our website and sign in using the email address associated with your order. Submitting a request does not guarantee approval.

Please do not mail an item back before receiving approval and return instructions from the WE> Team. Unauthorized returns may not be accepted.

STORE CREDIT

Once we receive and inspect your return, we will notify you whether it has been approved.

If approved, store credit will be issued to the customer account connected to the original order. Store credit will equal the approved purchase price of the returned item after any discounts and will not include original shipping charges.

Store credit can be used toward a future purchase at webrandco.com. We do not issue refunds to the original payment method for eligible returns.

RETURN SHIPPING

Customers are responsible for all return shipping costs. Original shipping charges and return shipping costs are nonrefundable.

We strongly recommend using a trackable shipping method. WE> is not responsible for return packages that are lost, stolen, damaged, or sent to the incorrect address.

EXCHANGES

Because inventory is limited, we cannot guarantee that another size, color, or style will be available. If you need a different item, please request a return. Once your return is received and approved, store credit will be issued so you can place a new order.

FINAL-SALE ITEMS

The following items cannot be returned:

• Items marked “Final Sale”
• Gift cards
• Personalized or customized merchandise
• Worn, washed, used, or damaged merchandise
• Items returned outside the 14-day return window

DAMAGED OR INCORRECT ORDERS

If you receive an item that is damaged, defective, or incorrect, please contact the WE> Team within five days of delivery. Include your order number and clear photos of the item and packaging so we can review the issue and make it right.

WE> reserves the right to deny any return that does not meet the requirements of this policy.

Thank you for supporting our small business and being part of the WE> community.

—The WE> Team